Privacy Policy
Last Changes to Privacy Policy: August 1, 2014
We are strongly committed to letting you know how we will collect and use your personal information. The policies below are applicable to data and information collected through the “Hopela” application, the affiliated network of websites, including www.hopela.com and its affiliated websites; all apps published by Hopela; and all other interactive features, services, and communications provided by Hopela (collectively “Hopela” or “we”, “us”, or “our”).
We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your use of this Service, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information.
Please be advised that the practices described in this Privacy Policy apply only to information gathered online through our Service. It does not apply to information that you may submit to us offline or by companies or organizations to which we may link or who may link to us.
By using our Service, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Service.
If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at privacy@hopela.com.
What Information About Me Is Collected and Stored?
We collect two basic types of information from you in conjunction with your use of the Service, personal information and non-personal information. Personal information is information that you may supply to us, i.e., when you make a donation, complete a survey, register on the Service, upload content or provide your e-mail address. Personal information is any information that can individually identify you and includes your name, e-mail address, telephone number, postal address, credit card, billing and contact information. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the Service and the Internet.
Personal Information
There are a number of circumstances in which you may supply us with your personal information. The following lists the most common ways in which we may collect your personal information:
- Registration for an account on the Service
- Profile information that you provide for your user profile
- Making a donation to a charitable organization of your choice
- Sign up to receive alerts or other information via email, text or instant message from Hopela.
- Request for customer service or other assistance
- Service related communications, e.g., account verification; technical notification
- Participation in communities, chat rooms and other fora
- Submission of content or other data and information on any part of the Service that permits it
- Any other place on the Service where you knowingly volunteer personal information
Non-Personal Information
In addition, when you interact with the Service, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Service (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:
- Non-identifiable demographic data such as age, gender, and five-digit zip code.
- Device information about your computer, mobile device, or other device that you use to access the Service. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
- Analytics and usage information about your use of the Service.
- Additional “traffic data” and log files such as time of access, date of access, software crash reports, session identification number, access times, and referring website addresses.
- Other information regarding your use of the Service.
Collection of Your Source IP Address/Location Information
We will collect and store location information about you on the Service and associated with your account that you volunteer on the Service or enable through the Service or your device. We will not collect any location information that you do not volunteer or enable. We will delete any location information that you request is deleted.
Collection of Personal and Non-Personal Information From Other Sources
We may also collect and store information about you that we receive from other sources to enable us to update and correct the information contained in our database and to better customize your experience on the Service.
Use of Cookies, Flash Cookies, Web Storage, and Web Beacons
Like many websites, we may use “cookies”, which are small text files stored on your computer or equipment when you visit certain online pages that record your preferences and actions. We use cookies to track use of our Service and online services. You have the ability to accept or decline cookies. If you prefer, you can usually modify your browser setting to decline cookies.
How Do We Use Your Information?
We use the information we learn from you to help us personalize and continually improve your experience on the Service. We may use your Personal and Non-Personal Information in the following ways:
- Provide you with the content, products and services (including your donations) that you request
- Connect you with charitable organizations of your choice
- Upload your content to our Service as you request
- Communicate with you about your account or transactions with us
- Personalize content and experiences on our Service, including providing you reports, recommendations and feedback based on your preferences
- Optimize or improve our products, services and operations
- Detect, investigate, and prevent activities that may violate our policies or be illegal
- Perform statistical, demographic, and marketing analyses of users of the Service
Who Do We Provide Your Information To?
Except as disclosed in this Privacy Policy, we do not disclose information about your Personal Information collected online to any companies not part of Hopela or its subsidiaries. In no event will we sell or rent your Personal Information.
Charitable Organizations
We will disclose Personal Information, including your name and email address, to any charitable organization to which you make a donation via the Service. This information may be used by such organizations to process your donation, provide customer service or communicate with you regarding further giving opportunities. If you do not want this information shared with a charitable organization, you may opt to donate anonymously.
Publicly Posted Content
When you post content publicly via the Services your name or username may be associated with such content and shared publicly. If you do not wish to have your name associated with such content, do not post content publicly to the Service.
Third-Party Agents
We may have third-party agents, subsidiaries, affiliates and partners that perform functions on our behalf. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information.
Emergency Situations
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to protect and defend our rights or property, the Service or our users, and to act under emergency circumstances.
Use of Non-Personal Information
We may disclose or share Non-Personal Information in any manner that we deem appropriate or necessary to help us improve our Service. We will also disclose Non-Personal Information to our partners to better understand user interactions.
Hopela E-mail and Text Communications
E-mail communications and text messages sent from us are designed to make your Hopela experience more efficient. By participating in the Services, you specifically agree to accept and consent to receiving e-mail communications and text messages.
What Steps Are Taken To Keep Personal Information Secure?
We exercise care in providing secure transmission of your information from your device to our servers. Personal Information collected by our Service are stored in secure operating environments that are not available to the public.
How Can We Transfer Your Personal Information?
Your information collected through the Service may be stored and processed in the United States or any other country in which Hopela maintains facilities. By registering for and using the Service you consent to the transfer of information.